This phase manages the evaluation of a specific instance of a statistical business process, as opposed to a more generalized over-arching process of statistical quality management described in Section 6. It logically takes place at the end of the process, but relies on inputs gathered throughout the different phases. This phase is comprised of three sub-processes:
- 9.1.Gather evaluation inputs – Evaluation material can be produced in any phase or sub-process. It may take many forms, including feedback from users, process metadata, system metrics, and staff suggestions. Progress reports of an action plan established during a previous iteration may also form an input to evaluations of subsequent iterations. This sub-process gathers all these inputs and makes them available for the person or team producing the evaluation.
- 9.2.Conduct evaluation – This sub-process analyzes the evaluation inputs and synthesizes them into an evaluation report that notes any quality issues specific to this iteration of the statistical business process, and makes recommendations for changes if appropriate. Recommendations can address changes to any phase or sub-process for future iterations of the process, or can suggest that the process is not repeated.
- 9.3.Agree an action plan – This sub-process assembles the necessary decision-making power to formulate an action plan based on the evaluation report. It should include consideration of a mechanism for monitoring the impact of those actions, which may, in turn, impact evaluations of future iterations of the process.